Essential Cisco SMARTnet support — hardware replacement and TAC access with 8×5×Next Business Day coverage
Product Description
The CON-SNT-C9300L2X is a Cisco SMARTnet support contract designed to provide hardware and software support for Cisco Catalyst devices such as the 9300L series. With this contract, you get access to Cisco’s Technical Assistance Center (TAC) for expert troubleshooting and guidance, entitlement to Cisco IOS software updates, and next-business-day hardware replacement for covered faults. The 8×5×NBD service level ensures support during standard business hours, with shipped hardware parts to reduce downtime. Onsite engineering is not included, making this a cost-effective choice for organizations that manage installations internally but require robust Cisco support coverage.
Model Type: Cisco SMARTnet Support Contract (Hardware & Software Support)
Category: Cisco Service & Maintenance — Catalyst Switch Support
Key Features
Cisco SMARTnet Support — Industry-standard Cisco support contract for hardware and software assistance.
8×5×Next Business Day (NBD) — Support available 8 hours per day, 5 days per week with Next Business Day hardware replacement for qualified faults.
TAC Access — Direct access to Cisco Technical Assistance Center (TAC) for troubleshooting, configuration help, guidance, and problem resolution.
Software Updates — Entitlement to major and maintenance releases of Cisco IOS software during the support term.
Extended Cisco.com Access — Online support portal access for downloads, documentation, and case management.
Hardware Replacement — Cisco will ship replacement hardware the next business day once fault is confirmed (no onsite engineer included).
No Onsite Engineer — Hardware part replacement is shipped; installation must be performed by customer or reseller.
Technical Specs at a Glance
| Specification | Details |
|---|---|
| Support SKU | CON-SNT-C9300L2X |
| Support Type | Cisco SMARTnet |
| Coverage Hours | 8×5 (Business Hours) |
| Response Target | Next Business Day Hardware Replacement |
| Support Includes | TAC access, software updates, hardware RMA |
| Onsite Engineer | Not Included |
| License/Software Support | Included during support period |
| Online Support Portal | Cisco.com access |
Typical Use Cases
Maintaining Cisco Catalyst 9300L switches with guaranteed hardware replacement and vendor support.
Enterprise access layer deployments where predictable hardware support SLAs are required.
Organizations needing official Cisco assistance for software upgrades and troubleshooting.
IT environments where reliable next-business-day part replacement is critical for uptime.
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